Frequently asked questions


Where do you get your coffee?
Is your coffee fair-trade?
How fresh is the coffee?
Do you flavor the coffee?
What are the tasting notes you list?
Do I have to use your brewing recommendations?
How much coffee comes in each bag?
Do you offer decaf?
Can I brew with a Keurig or use a Kcup?
What's another fun way to say coffee?


Subscriptions
Change roast type?
Change shipping frequency?

My Account
What can I do with an account?
I forgot my password?
I didn’t receive an account email confirmation?

Payment

Can I cancel at anytime?
Absolutely, simply login to your account and make any changes you deem necessary.
What forms of payment do you accept?
All major credit cards, PayPal, Apple Pay, and Google Pay.
I have a subscription – when will I be charged?
You will be charged once per month on the date you purchased the subscription.
I bought a gift subscription – when will I be charged?
You will be charged once per month on the date you purchased the subscription.
How do I update my card?
Simply login to your account and make any changes you deem necessary.
How do I update my billing address?
Simply login to your account and make any changes you deem necessary.
How do I update my shipping address?
Simply login to your account and make any changes you deem necessary.
Shipping fees?
Shipping fees will vary by city/country


Gifts
Can my gift recipient make changes after I sign them up?
Do you offer gift notes?
Can I buy today and ship at another time?
Do you have a certificate I print out & share with the recipient?
Do you include prices in the box?
Can I select a roast preference for my gift
Can I select a Ground or Whole bean?
How do I extend a gift?


Received a Gift
I received a gift – How do I change my preferences?
Can I update my coffee roast preferences?
I received a gift – How do I learn more?


Brewing at Home
How do I get a coffee flavor wheel to use at home?
I want to brew better coffee at home, any recommendations?


Can't find what you're looking for?
You can email us at support@hulagirlespresso.com